Helpdesk Technician
Managed Service Provider
iTEAM is seeking a Full-time Helpdesk Technician for our fast paced and rapidly growing IT Consulting Firm.
Job duties include (but not limited to):
- Answering Helpdesk Calls & Troubleshooting Client Issues
- Remote Assistance & Triage
- Responding to Help Request Via Email & Portal
- Collaboration with Field Techs & Senior Engineering. Must be professional and courteous with clients at all times.
- Must resolve issues to their completion and test solutions to prove proper functionality
- Will encounter a wide range of different issues across a varying range of system architectures.
- Must be able to troubleshoot Line of Business software that he/she may not be familiar with.
- Will be responsible for troubleshooting to completion or escalation
- Must create time entries for work performed in real-time and complete the entries before moving on to the next issue.
- Must accurately document client systems, equipment, and software
Job Skills Required:
- 2+ Years’ Experience in Helpdesk / Desktop Support
- Familiar with Ticketing Systems
- Familiar with Remote Monitoring & Management Systems
- High Attention to Detail & Strong Documentation Habits
- Knowledgeable in Microsoft Windows XP, Vista, 7, 8, 8.1 & 10
- Knowledgeable in OSX, iOS and Android
- Knowledgeable in Microsoft Office 2007, 2010, 2013, 2016 & O365
- Hardware Support & Diagnostics for Desktops & Laptops
- Email Support & Setup Including Exchange, O365 and POP
- Proficient with Domain Environments
- Printer Setup & Configuration
- Strong Customer Service Skills
- Strong Communication Skills
- Not Required, but strong plus: Certifications including Microsoft, A+, Net+
Benefits:
- Health & Vision Benefits (70% Company Paid)
- Guaranteed 401K Profit Sharing (after 1 full calendar year)
- Generous PTO & Comp Time
- Company Provided Cell Phone (can be used as a personal)
Field Technician
Managed Service Provider
iTEAM is seeking a Full-time Field Technician for our fast paced and rapidly growing IT Consulting Firm.
Job duties include (but not limited to):
- Will spend a large amount of time onsite at clients' premises.
- Answering Overflow Helpdesk Calls & Troubleshooting Client Issues
- Remote Assistance & Triage
- Onsite Troubleshooting, Support & Client Interaction
- Responding to Help Request Via Email, Portal & Phone
- Collaboration with Helpdesk & Senior Engineering Must be professional and courteous with clients at all times.
- Must resolve issues to their completion and test solutions to prove proper functionality
- Will encounter a wide range of different issues across a varying range of system architectures.
- Must be able to troubleshoot Line of Business software that he/she may not be familiar with.
- Will be responsible for troubleshooting and working on issues that Tier 1 support is unable to resolve. Will also handle Tier 1 Helpdesk-level issues at discretion of management.
- Must create time entries for work performed in real-time and complete the entries before moving on to the next issue.
- Must accurately document client systems, equipment, and software
Job Skills Required:
- 3+ Years’ Experience in Helpdesk / Network Support role
- Familiar with Ticketing Systems
- Familiar with Remote Monitoring & Management Systems
- High Attention to Detail & Strong Documentation Habits
- Strong Knowledge in Microsoft Windows 7, 8, 8.1, 10 & Server 2008/R2, 2012/R2, 2016
- Knowledgeable in OSX, iOS and Android
- Knowledgeable in Microsoft Office 2007, 2010, 2013, 2016 & O365
- Hardware Support & Diagnostics for Desktops & Laptops
- Strong Knowledge Network Troubleshooting, Switching, Routing, Firewalls & Wi-Fi
- Strong Knowledge in DNS, DHCP, TCP/IP, VoIP
- Knowledgeable in Microsoft Exchange & O365 Management
- Email Support & Setup Including Exchange, O365 and POP
- Proficient with Domain Environments
- Server Migrations
- Printer Setup & Configuration
- Strong Customer Service Skills
- Strong Communication Skills
- Not Required, but strong plus: Certifications including Microsoft, SonicWALL, Cisco, A+, Net+
Benefits:
- Health & Vision Benefits (70% Company Paid)
- Guaranteed 401K Profit Sharing (after 1 full calendar year)
- Generous PTO & Comp Time
- Company Provided Cell Phone (can be used as a personal)
Junior Software Engineer
Managed Service Provider
Develops information systems by designing, developing, and installing software solutions. We are a small team of consultants with the freedom to explore new technologies at will. We take on and deliver ambitious projects. Due to our team size, you will be exposed to a full web stack and gain experience in all aspects of modern software engineering.
Job duties include (but not limited to):
- Work on a team to provide timely results.
- Must be familiar with feature -> develop -> master git workflows.
- Participate in planning and retrospective meetings with other developers and product owners.
Job Skills Required:
- Object oriented and functional programming patterns.
- We work in a full tech stack and we would expect you to use the following languages: C# 7+, Javascript (if you know Typescript, even better), T-SQL,HTML5, SCSS.
- You should be familiar with the following concepts especially in the context of testing and re-usability: decoupling, encapsulation, dependency injection (or inversion of control), single responsibility.
- Relational and non-relational data design. We are mostly a relational shop, but we do occasionally work with document stores such as MongoDB.
- Web service design (RESTful and very occasionally SOAP services).
- Webpack 4+
Bonus Job Skills:
- Experience in the following frameworks is a great 1-up: AspNetCore (this includes the foundation frameworks like .NET Standard and .NET Core), ReactJS 16.8+, we love hooks, ExtReact, ExpressJS, Bootstrap 4+.
- Hosting Environments: nginx, Azure AppServices, Azure Functions, IIS 8+.
- Scripting Environments: bash, Windows Terminal (Console & PowerShell).
Education
- B.S. in Computer Science preferred but not required. We will consider candidates with strong GitHub or StackOverflow profiles.
Tools
- At iTEAM we use Visual Studio Enterprise 2019, Sql Server Management Studio 17, Visual Studio Code, Github, and Azure DevOps for our primary toolset.
Benefits:
- Health & Vision Benefits (70% Company Paid)
- Guaranteed 401K Profit Sharing (after 1 full calendar year)
- Generous PTO & Comp Time